PRUDOM Workshop Performance Review
An independent view of the operation behind the numbers.
A focused on-site operational review for workshops, service departments, parts departments and engineering operations where commercial performance needs clearer explanation.
Who the review is for
Agricultural machinery dealerships, construction and plant machinery dealers, groundcare businesses, engineering companies, commercial workshops, service and repair organisations, multi-depot businesses and owner-managed SMEs with operational complexity.
Problems that usually trigger a review
“We are busy, but profitability does not reflect it.”
“We cannot accurately measure technician performance.”
“Jobs remain in WIP too long.”
“We discount or write off too much labour.”
“Management reporting tells us what happened, but not why.”
“We know something isn’t working, but we can’t identify exactly where.”
What PRUDOM examines
Workshop productivity and utilisation, technician efficiency, labour recovery, capacity, WIP, job ageing, parts sales and margin, workflow, invoicing delays, management information, operational processes, customer journey, commercial leakage, leadership and accountability.
On-site observation, data analysis and a clear report.
Before the assessment, selected operational and commercial information may be requested. During the review, PRUDOM observes the operation, discusses the workflow with management and teams, and tests the underlying data. Management receives a clear assessment of current performance, risks and opportunities, prioritised recommendations and measurable actions. The review can then provide the foundation for implementation support and continuous improvement.
Start with the operation you have.
Discuss whether a Workshop Performance Review is appropriate for your business.
Discuss Your Operation