About PRUDOM
We combine frontline operational experience with customer, commercial and analytical expertise to understand the whole operation — not just one part of it.
From the floor to the boardroom, PRUDOM examines frontline delivery, customer, people, process, commercial performance, data, management and leadership as connected parts of the same operation.
Why we started PRUDOM
PRUDOM was founded to help businesses turn operational experience and ambition into stronger performance. Owners and managers often know something needs to improve, but the demands of running the business leave little time to examine the causes, develop their people or establish a clear plan.
Brendan and Frankee bring complementary experience across engineering, workshops, fleet, agriculture, production, customer operations and international leadership. Together, they connect what is happening on the ground with the people, processes and commercial information behind it.
That understanding shapes the work: practical reviews, management development, effective onboarding and support to deliver lasting improvements. Each engagement begins with the business, its priorities and the people who need to make it work.
Frankee is a senior operations, transformation and customer experience leader with experience across telecommunications, infrastructure, energy and luxury hospitality.
Frankee was operating at director level within an international group employing approximately 8,000 people, with responsibilities spanning Europe, Asia, Africa and Australia. She brings that experience to helping managing directors, senior leaders and new heads of department establish priorities, build effective working relationships and lead their teams with confidence.
Her work has included building customer operations, designing management structures, integrating new heads of department, developing resource plans and introducing governance, dashboards and board-level reporting. Across her career, transformation initiatives have generated more than £7 million in cost savings and additional revenue.
Through PRUDOM, Frankee supports leaders to understand performance, ask useful commercial questions and give their teams clear direction. For incoming leaders, this can include stakeholder relationships, responsibilities, reporting expectations and a practical first-90-days plan.
She connects people, processes and commercial priorities so that organisational growth is supported by capable managers and effective ways of working.
Brendan is an operations leader specialising in turnaround and performance improvement across engineering, commercial fleet, agriculture/plant, groundcare and production.
He has led multi-site operations and workforces of up to 350 people, with responsibility for profitability, cost, quality, compliance and operational delivery. His experience combines senior commercial leadership with a technical understanding of workshops, fleets, depots and engineering teams.
Across his career, improvements have included increasing monthly hire profit from £40,000 to £115,000, improving labour efficiency from 44% to 86%, reducing HGV workshop expenditure by £52,000 per month, cutting fleet defects by 87% and increasing production output by more than 130%. These are examples from separate operational roles, rather than one combined project.
Brendan works closely with owners, managers and their teams to establish what is happening behind the figures. He examines workflow, WIP, capacity, parts, purchasing, labour recovery and accountability, then helps implement practical changes.
He also develops workshop and service managers, particularly engineers moving into management. His focus is on helping them understand commercial decisions, financial performance, people management and the responsibilities that come with leading an operation.