Experienced support for the operation and the decisions behind it.
Get practical help with an immediate problem, understand where performance is being lost or bring in experienced support over time. Agree the priorities, responsibilities and level of involvement before work begins.
Standalone On-site Support
Experienced input alongside you for the day.
Delivery lead: Brendan or Frankee Prudom, matched to the work.
What’s included:
One consultant joins your operation for practical support, a business walkaround and advice on agreed priorities.
Formal assessment, detailed reporting and specified project deliverables are scoped separately.
Arrange on-site support
Operational Recovery Assignments
Defined hands-on support when identifying the problem is only the start.
Delivery lead: Brendan Prudom, with Frankee’s involvement agreed where required.
What’s included:
Assignments can address aged WIP, invoicing delays, inconsistent time recording, poor labour recovery or weak management routines.
Work can include progressing authorised jobs, addressing workflow blockers, introducing controls and supporting the people who will maintain them.
Receive progress updates and a handover of outstanding actions and responsibilities.
Attendance, preparation, deliverables and authority are agreed before starting. Invoices, write-offs and management decisions remain subject to the client’s approval.
The assignment does not promise to clear every historic job, collect every debt or achieve a guaranteed financial result.
Discuss operational recovery
Retained Operational & Management Support
Regular support gives agreed actions continuity and ownership.
Delivery lead: Brendan and/or Frankee Prudom, agreed to scope.
What’s included:
Planned support with management routines, coaching, KPI reviews, operational priorities and progress checks.
Includes reserved delivery dates, continuity with the agreed consultant and scheduled reviews within the purchased time.
Available as one, two, four or eight consultant-days per calendar month. Six-month minimum commitment.
One consultant per day; joint attendance uses two consultant-days. Dates, holidays and unused-day arrangements are agreed in the engagement.
Discuss regular support
Management Sounding Board
An experienced second opinion when you need to talk a decision through.
Delivery lead: Brendan or Frankee Prudom, matched to the topic.
What’s included:
Confidential calls for owners and managers to discuss people issues, operational challenges, commercial decisions and performance priorities.
Work through the situation and consider practical next steps.
One-hour Microsoft Teams calls, booked individually or as four calls per month.
Arrange a sounding board call
Fractional / Interim Operational Leadership
Experienced leadership capacity during growth, change or a management gap.
Delivery lead: Brendan and/or Frankee Prudom, matched to the role.
What’s included:
Leadership support for an agreed role and period.
Responsibilities, attendance, duration and decision-making authority are defined before the assignment begins.
Discuss interim leadership
Owner’s Operational Walkthrough
A fresh pair of eyes to help you decide what to tackle first.
Delivery lead: Brendan Prudom.
What’s included:
A day with owners and managers to walk through the operation, discuss the problems slowing the business down and consider practical solutions.
Includes direct feedback and a short written action list.
Discuss a walkthrough
Workshop Performance Review
Understand whether workshop activity is translating into recovered labour and retained margin.
Delivery lead: Brendan Prudom, supported by Frankee Prudom.
What’s included:
An evidence-led review of labour recovery, productivity, WIP, parts processes, invoicing and management controls.
Includes agreed advance data review, on-site assessment, analysis and a written report, plus one remote presentation of findings and priorities.
Assessment time is matched to team size and scope. Required records are agreed before booking. Implementation, extra analysis and an on-site findings presentation are quoted separately.
Discuss a workshop review
Group Performance Review
Identify common issues, useful practices and differences across sites or business units.
Delivery lead: Brendan and Frankee Prudom.
What’s included:
A review combining local findings with an assessment of leadership, reporting, shared processes and group performance.
Receive priorities for stronger oversight. Scope reflects the number and size of sites and the depth of review required. Consultant involvement is agreed before booking.
Discuss a multi-site review
Management Structure & Accountability
Clarify who owns decisions, actions and results.
Delivery lead: Frankee Prudom.
What’s included:
Clarify roles, decision-making and reporting lines. Review management routines, meetings and action ownership to reduce duplication and unresolved responsibilities.
Available as a focused review with preparation, one day and an action plan, or a three-day programme with implementation support.
Discuss management structure
Business Strategy & Planning
Connect longer-term ambitions with practical priorities.
Delivery lead: Brendan and/or Frankee Prudom, matched to scope.
What’s included:
A defined assignment with owners and managers to establish business priorities, longer-term direction and a practical implementation plan.
Connect ambitions with commercial performance, capacity, management capability and the resources required.
Routine strategic planning and progress reviews can be included within an agreed retainer.
Discuss business planning
Project Assistance & Advisory Support
Constructive challenge for a project you own.
Delivery lead: Brendan or Frankee Prudom, matched to the project.
What’s included:
Structured advisory support to ask questions, test assumptions, challenge plans and consider options, dependencies and risks.
The number of sessions, stakeholders, written outputs and end date are agreed in advance.
The client retains project ownership, decisions and implementation. Data analysis, implementation and project management are separately scoped.
No specific recovery or financial result is guaranteed.
Discuss your project
Tell us what needs attention.
Explain what is happening, who needs support and what you want to achieve. Brendan and Frankee will help you identify a suitable starting point and explain the scope and fee.
Discuss what you need
For our full services and price list, email us to request a copy.
Request our services and price list
Scope, consultant involvement, delivery arrangements, travel and payment terms are agreed before booking. Where both consultants attend, their involvement and the fee are explicitly confirmed in the quotation.