Give your managers the support their responsibilities deserve.
Develop an existing manager, support someone stepping into leadership or give a new starter a structured introduction. Brendan and Frankee provide practical development matched to the role and the work.
Service Manager / Workshop Management Training
Practical training for service managers, workshop managers and engineers moving into management. Build the skills to manage the workload, lead technicians and understand departmental performance.
Delivery lead: Brendan Prudom.
What’s included: Training is built around the decisions involved in running a department. We agree priorities around the manager’s responsibilities and development needs.
Agreed topics can include: scheduling, workload planning and technician allocation; WIP control, job progression and invoicing; productivity, efficiency and labour recovery; job costing, estimates, authorisation and overruns; parts coordination and warranty claim quality; customer communication and escalations; delegation, accountability and people management; and using KPIs to identify problems and take action.
The programme includes practical feedback and agreed development priorities. Learning objectives, duration and delivery arrangements are confirmed before booking. Dedicated onboarding for a new service manager is available separately.
Discuss workshop management training
1:1 Manager Development
Develop the wider skills needed to manage people and business processes.
Delivery lead: Frankee Prudom.
What’s included: Support for new and established managers covering communication, delegation, accountability, prioritisation, HR awareness, performance conversations and effective routines. Sessions use the manager’s actual responsibilities and current challenges. Agree practical actions to apply at work and review progress across the programme. Available as one-, three- or five-day programmes, with days spread out where appropriate.
Discuss manager development
Leadership & Communication
Help managers set clear expectations, give useful feedback and handle difficult conversations.
Delivery lead: Brendan or Frankee Prudom, matched to the topic.
What’s included: Practical sessions covering direction, delegation, constructive feedback, performance discussions, communication between departments and effective handovers. Use relevant situations to practise approaches and agree how conversations will lead to clearer actions and ownership. Half-day or full-day sessions for up to 15 attendees. Learning priorities are agreed before delivery.
Discuss leadership training
Team Training Workshops
Help people understand their responsibilities and how their work affects colleagues and customers.
Delivery lead: Frankee Prudom; Brendan Prudom for operational topics.
What’s included: Tailored workshops addressing an agreed team need, such as customer service, operational routines, handovers, communication or accountability. Relevant examples, practical exercises and discussion help participants identify improvements they can apply in their everyday work. Half-day or full-day workshops for up to 15 attendees.
Discuss team training
Senior Leadership Development
Independent challenge and practical development for directors, heads of department and established senior leaders.
Delivery lead: Frankee Prudom.
What’s included: Work can cover commercial priorities, performance reporting, decision-making, accountability, stakeholder relationships and supporting managers to deliver. The programme is matched to the leader’s responsibilities, organisation and current challenges, with agreed development priorities and review points.
Discuss senior leadership development
Service Manager Induction & Onboarding
Ten working days alongside your new service manager, connecting daily responsibilities with departmental performance.
Delivery lead: Brendan Prudom.
What’s included: Practical onboarding covering scheduling, technician management, WIP, parts coordination, time approvals, invoicing, customer communication and performance measures. Includes IBCOS GOLD guidance where applicable and suitable access is provided. Week one combines guidance with practical delivery. During week two, the manager takes the lead with observation and feedback. Includes practical management routines and an end-of-programme development review. System access and learning priorities are agreed before starting.
Plan a service manager induction
Senior Leadership Induction & Onboarding
Give incoming directors and heads of department a structured introduction to the business.
Delivery lead: Frankee Prudom.
What’s included: Help the incoming leader understand the operation, build stakeholder relationships and establish priorities. Work includes responsibilities, reporting, governance and a practical first-90-days plan matched to the appointment. Agreed review points provide opportunities to address gaps as understanding develops.
Discuss leadership onboarding
Induction & Onboarding Review
Find where new starters are being left unclear or unsupported.
Delivery lead: Brendan or Frankee Prudom, matched to the roles.
What’s included: Review the starter experience, induction materials, role training and manager responsibilities. Examine what people need to learn, who supports them and how progress is checked. Includes preparation, a day with the business and a practical improvement plan.
Review your onboarding
Company Induction & Onboarding Design
Create a consistent introduction that does not depend on which manager is available.
Delivery lead: Brendan or Frankee Prudom, matched to the roles.
What’s included: Build a programme covering pre-start communication, first-day arrangements, role expectations, training plans, buddy support and 30-, 60- and 90-day reviews. Includes an agreed programme, supporting templates and a manager handover session. The roles and sites covered are agreed before work begins.
Discuss an onboarding programme
Tell us what needs attention.
Explain what is happening, who needs support and what you want to achieve. Brendan and Frankee will help you identify a suitable starting point and explain the scope and fee.
Discuss what you need
For our full services and price list, email us to request a copy.
Request our services and price list
Scope, consultant involvement, delivery arrangements, travel and payment terms are agreed before booking. Where both consultants attend, their involvement and the fee are explicitly confirmed in the quotation.